Privacy policy

Last updated: 01/02/2025

1. Overview

This Privacy Policy describes how Experience Nannup (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from shop.experiencenannup.com.au (the "Site") or communicate with us. By accessing and using any part of our Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you disagree with any part, please discontinue use of our Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted on the Site with a revised last updated date. We encourage you to review this policy regularly.

3. Information We Collect

a. Information Provided by You

  • Contact details: Name, address, email, and phone number.
  • Order details: Items purchased, billing and shipping address.
  • Account details: Username, password (encrypted).

b. Automatically Collected Information

  • Cookies and usage data: Includes IP addresses, browser type, device information, pages visited, and interactions with the Site.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

c. Information from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

4. Use of Your Personal Information

  • To fulfil orders and manage our services.
  • For marketing and promotional efforts, tailored to your preferences.
  • To improve and personalise your shopping experience.
  • To comply with legal obligations and enforce our terms.

5. Sharing of Personal Information

We share your personal information with third-party service providers to facilitate order processing and management through our Shopify store, including:

  • E-commerce platform providers (e.g., Shopify) that host and manage our store.
  • Payment processors for transaction handling.
  • Shipping and fulfilment partners to deliver your orders.

We disclose personal information only to those who have a legitimate need to know and are bound by confidentiality obligations.

6. Your Rights

As an Australian resident, you have rights to access, correct, or delete your personal information held by us. Contact us at experiencenannup@nannup.wa.gov.au to make requests.

7. Data Retention

We retain personal information for as long as necessary to provide you with services and as required by law.

8. Third-Party Websites

Our Site may link to external sites not operated by us. We are not responsible for the content or privacy practices of these sites.

9. Children’s Data

We do not knowingly collect information from children under 16. If you are a guardian and believe we have such information, contact us to have it removed.

10. Security Measures

While we strive to protect your personal information, no system is entirely secure. We recommend safeguarding your account information and reporting suspicious activity to us immediately.

11. Contact Us

For more detailed information about our privacy practices or to exercise your rights, contact us via email at experiencenannup@nannup.wa.gov.au or by mail at the provided address on our website.