Shipping policy

Welcome to our official Experience Nannup merchandise store! Below, you’ll find all the relevant shipping information for our store. We strive to ensure a smooth and efficient shipping process for all our customers.

General Information

All orders are distributed via our third-party merchandise provider platform and processed via our Shopify store. Our merchandise provider handles the production and shipping of all merchandise directly to your specified address.

Shipping Destinations

We offer shipping within Australia and internationally. Please see the details below:

Australia

  • Western Australia
  • All other Australian states and territories

International

  • New Zealand
  • United States
  • Canada
  • United Kingdom

Asia-Pacific countries

Other international destinations on a case-by-case basis

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination and the weight of the order.

Please note: Additional shipping fees may apply for heavy or oversized items.

Delivery Timeframes

Delivery times are estimates and may vary based on location and customs processing. Orders typically arrive within 1 to 4 weeks after dispatch to Australia and other countries.

Please note: during peak seasons or due to unforeseen circumstances, delivery times may be extended.

Order Processing Time

Orders are typically processed within 1-3 business days. You will receive a notification once your order has been dispatched. Our merchandise provider handles the production and shipping process, and they may take an additional 3-5 business days for production before shipping.

Tracking and Notifications

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

Customs and Import Duties

For international orders, customs and import duties may apply depending on the destination country’s regulations. These charges are not included in the item price or shipping cost and are the customer’s responsibility. Please check with your local customs office for more information.